Frequently Asked Questions
Everything you need to know about SAXX Underwear® and your shopping experience.
What makes SAXX Underwear® different from other brands?
Every pair of SAXX comes equipped with the BallPark Pouch™—a 3D hammock-shaped pouch that keeps everything in place, preventing skin-on-skin friction and ensuring chafe-free comfort.
How do I find the right size for me?
We recommend checking our Size Guide located on each product page. Our underwear is designed to fit true to size based on waist measurements, ranging from XS to XXL.
What is your shipping policy?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days within the continental US. Free shipping is available on orders over a specific threshold as indicated in the header.
What is the 'Comfort Guarantee' return policy?
We stand by our product. If you aren't 100% satisfied with your first pair of SAXX, you can return them for a full refund or exchange within 45 days of purchase, no questions asked.
How should I care for my SAXX underwear to ensure they last?
To maintain the longevity of the technical fabrics, we recommend machine washing in cold water on a gentle cycle and tumble drying on low. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.